ISO 24518:2015 Activities Relating to Drinking Water and Wastewater Services is an international standard that establishes guidelines for activities that are related to drinking water and wastewater services. This standard is intended to ensure that drinking water and wastewater services are provided in a safe, efficient, and economical manner.

The standard covers the activities of planning, design, construction, operation, and maintenance of drinking water and wastewater services. It also establishes requirements for the management of human resources, training, and safety as well as environmental protection and monitoring. In addition, it provides guidance to ensure that the quality of services provided meet the needs of the users.

The standard covers the activities of planning, design, construction, operation, and maintenance of drinking water and wastewater services. It also describes the different components of a service system, including the sources of water, the treatment and distribution systems, the wastewater collection and treatment systems, the pumping and storage facilities, the measurement and control systems, and the water quality monitoring systems.

The standard provides guidance on the management of the service system, including the development of policies and procedures, the selection and implementation of standards and codes, and the monitoring and evaluation of performance. Additionally, it provides guidance on the management of safety and environmental protection, including the management of hazardous materials, the design of safety systems, and the implementation of safety and environmental protection plans.

The standard also provides guidance on the management of human resources and training, including the selection and development of personnel, the development of a training program, and the implementation of policies and procedures. Additionally, it provides guidance on the management of customer service, including the development of customer service plans and the implementation of customer service objectives.

ISO 24518:2015 Activities Relating to Drinking Water and Wastewater Services establishes guidelines for activities that are related to drinking water and wastewater services. This standard will ensure that service providers are able to provide safe, efficient, and economical services to their customers. It is an important tool for service providers to ensure that their services meet the needs of the users and comply with relevant standards and regulations.